We'd like you to be completely happy with your purchase at Party Animals Fancy Dress as well as our customer service that's why all items are thoroughly inspected prior to dispatch, if an item is damaged during delivery please contact us immediately upon receipt.
If you're not completely satisfied with any purchase made at Party Animals Fancy Dress we will gladly exchange it for another product or refund the total cost of the product(s) being returned.
Customers have 14 calendar days from receipt of delivery to return unwanted items for a refund.
Damaged/faulty items must be brought to our attention within 3 calendar days from receipt of delivery.
Returned items must be odour free (including sweat, smoke smells) and will not be refunded if soiled (includes signs of makeup).
Items must be in a resalable condition, unworn and undamaged in full packaging (includes damaged packaging, tags removed etc.)
Costumes that include tights/stockings that have been opened and tried on will not be refunded.
We regret that Teeth, Wigs, Tights, Stockings, Earrings, Underwear, Makeup, Masks sold separately to costumes, Hats, Fashion Contact Lenses, Eyelashes and Facial Hair may not be returned for hygiene reasons.
We recommend you return the item(s) in the packaging they arrived using Royal Mail's recorded delivery service, as Party Animals Fancy Dress cannot be held responsible for items that go amiss in the post.
Please complete a Returns/Exchange Form [download below] and include this with your item in secure protected packaging, without this we will not be able to complete your return. Click the button below to download a form.
Party Animals Fancy Dress must be contacted prior to making a return/exchange in order to obtain a Customer Refund Number (CRN) without this number included on the returns form we will NOT provide a refund.
Once we have received your return and checked the item(s) we will email you to confirm a refund will be made. Although we endeavour to complete your return in record time it can may take up to 10 days for any credit to appear in your bank account depending on your banks deposit operations.
Please note: Party Animals Fancy Dress does not refund delivery costs and is not responsible for delivery charges incurred when returning or exchanging items. This returns policy does not affect your statutory rights.
Exchanges are welcome, to do this simply follow the same steps as if it were a refund, but mark your returns form as an exchange and provide details for the exchange (E.g. Different size/colour required).